frequently asked questions

What is physical therapy?


Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal conditions. They evaluate your movement patterns, identify the cause of your pain, and work to eliminate it. While every patient’s condition and pain is unique, your physical therapist will use a variety of hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

 

How do I schedule an appointment?


Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today or simply schedule on our website.

What type of payment is acceptable?


We accept HSA/FSA, cash, check, debit card, credit card, and Apple pay. It is our policy that payment is made at the time of service.

What do I wear?


Dress comfortably with clothes and shoes that allow for easy movement.

How long will my sessions last?


Initial evaluations are 1 hour, 15 minutes, follow ups are 1 hour. Performance based sessions are 1.5-3 hours.

How many sessions will I have?


Each patient’s diagnosis is different so your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be discussed during your first visit and explained by your physical therapist.

What are the COVID Protocols?


Here are some of the things we have in place to keep you safe: 

  • Masks are required to enter the clinic and must be worn throughout your entire session.

  • Temperature taken upon arrival

  • Hand sanitizer for you to use when entering and exiting the clinic.

  • Waiting area is continuously disinfected (counters, chairs, pens, door handles, etc.)

  • All equipment and machines are sanitized between each use

  • Treatment tables and equipment are disinfected

  • Social distancing from other patients in the clinic.

  • Frequent hand washing

  • Bathroom stalls, sinks, and door handles are sanitized regularly

What are the benefits of Direct Access?


No referral for physical therapy? No problem.


The ability to visit a physical therapist without a prescription or referral is called direct access. Direct access allows you to go directly to a physical therapist without the need for a physician referral. A major advantage to direct access is that patients see a decrease in their out-of-pocket costs by skipping a visit to their general practitioner for a referral. It also means that treatment can get underway faster. Direct access empowers you to take back control of your health by allowing you to choose an approach that will best suit your needs.

Do you accept my insurance?


SoPo Physical Therapy, LLC is an Out-of-Network (OON) Provider for all insurance companies. Payment is due at the time of service by HSA/FSA debit cards, check, credit card, Apple pay, and cash. Insurance companies often reimburse for out-of-network physical therapy treatments. We will provide the appropriate documentation needed for you to pursue reimbursement directly through your insurance company. Please contact your insurance company to inquire about your Out-of-Network benefits. 

Why Is SoPo Physical Therapy, LLC out-of-network?


The traditional insurance model prevents us from giving you the best possible treatment. The Out-of-Network provider structure allows us to provide you with patient focused, quality based, and highly personalized care.

  • No insurance limitations. You and your physical therapist are in the driver’s seat.

  • No hidden costs or surprise bills.

  • Direct access care, no need for a referral

  • Longer treatment sessions

  • Accessibility to your physical therapist between sessions to answer any questions

  • Results achieved in fewer visits, most often with decreased overall cost of care

  • One-on-one, direct care with your physical therapist, never have treatment by aides or assistants

  • This model allows us to provide preventative and maintenance care

Do I need a referral for Physical Therapy?


No. Maine is a direct access state meaning you do not need a physician referral to start physical therapy. However, some insurance companies require a referral to approve reimbursement to you for physical therapy services.

What is the cancellation policy?


We ask that you provide at least 24 hour notice of cancellation prior to your scheduled visit via phone, email or online. We will charge a cancellation fee of $105 on your third cancellation with less than 24 hour notice.